Frequently asked questions

No, you can check out as a guest with just your email address. With an account you can see all of your orders and their status in one place and keep your delivery addresses saved.

Yes. You must be 21 or older to visit this website and buy from us.

You choose how to pay at checkout. Available payment methods: Bank transfer.

After you place your order, the payment details are shown on the order confirmation page and in your order confirmation email.

Orders stay "Awaiting payment" until we have received and checked your payment. Please include your order number with your payment so we can match it. Once the payment is confirmed, your order is marked as paid and we prepare it for shipping.

Already paid? You can upload a screenshot of your payment on the order confirmation page (or under My account → Orders if you're signed in) to help us confirm it faster.

The available shipping options and their costs are shown in your cart and at checkout before you pay, together with any free-shipping offer. We ship your order once your payment has been confirmed.

We'll email you when the status of your order changes, including the tracking details once it has shipped.

If you ordered while signed in, you can also see the status and tracking number of every order under My account → Orders.

Please contact us as soon as possible with your order number. We'll do our best to change or cancel orders that haven't shipped yet.

Please read our return policy for what can be returned and how. To start a return, contact us with your order number.

Use the "Forgot password" link on the sign-in page. We'll email you a link to set a new password.

Sign in and open My account to update your name, email address, phone number and saved addresses, or to change your password. You can also delete your account there.

Use the contact form on this page and we'll reply by email.