At Cloud Vape Co., we want you to be happy with your order. If something isn't right, please let us know.
Returns
You can ask to return an item within 14 days of receiving it. Items must be unused, in their original packaging and in the same condition you received them.
Items we can't take back
For hygiene and safety reasons, items that have been opened or used can't be returned unless they are faulty.
Damaged, faulty or wrong items
If your order arrives damaged or faulty, or isn't what you ordered, contact us as soon as possible with your order number and a photo of the problem. We'll arrange a replacement or a refund at no extra cost to you.
How to return an item
- Contact us with your order number and the items you'd like to return.
- We'll confirm whether the return is accepted and send you the return instructions.
- Pack the items securely and send them back as instructed. Unless the item is faulty or we sent the wrong item, the cost of returning it is yours.
Refunds
Once we've received and checked the returned items, we'll let you know whether your refund is approved. Approved refunds are paid back to the original payment method or, if you paid by bank transfer, to a bank account you give us. Original shipping costs are only refunded if the item was faulty or wrong.
Exchanges
To swap an item for a different one, return it as described above and place a new order.
Contact us
If you have any questions about this policy, please get in touch:
