This privacy policy explains what personal information Cloud Vape Co. collects when you visit our website or place an order, how we use it and the choices you have.
Information we collect
- Details you give us: your name, email address, phone number and delivery address when you place an order, create an account, write a review, subscribe to our newsletter or contact us.
- Order information: the products you buy, your order totals, the payment method you choose and, if you upload one, a screenshot of your payment.
- Technical information: your IP address, browser type and the pages you visit, collected through server logs and cookies.
How we use your information
- To process, ship and support your orders and to contact you about them.
- To answer your messages and questions.
- To manage your account if you create one.
- To send you our newsletter if you have subscribed. You can unsubscribe at any time.
- To keep our website secure, prevent fraud and meet our legal obligations.
Cookies
We use cookies and similar browser storage that the website needs to work, for example to keep you signed in and to remember your cart and language. You can block or delete cookies in your browser settings, but parts of the website, such as signing in and checkout, may not work without them.
Sharing your information
We don't sell your personal information. We only share it with service providers who help us run the store, such as delivery, email and hosting providers, and only as far as they need it for that purpose, or when the law requires us to.
How long we keep it
We keep order records for as long as we need them for accounting, tax and legal purposes. Your account details are kept until you delete your account.
Your choices and rights
You can view and update your account details at any time in My account, and you can delete your account there. To ask for a copy of your information or to have it corrected or deleted, contact us.
Security
We take reasonable steps to protect your information; for example, passwords are only stored in encrypted (hashed) form. No method of sending or storing data over the internet is completely secure, however.
Changes to this policy
We may update this policy from time to time. The current version is always available on this page.
Contact us
If you have any questions about this policy, please get in touch:
